Returns & Exchanges

At Big Reuse, we stand behind our curated selection of pre-owned and reclaimed home goods with a 30-day satisfaction guarantee. If your sustainable find isn't the perfect fit for your space, we offer straightforward returns and exchanges to ensure your home renovation stays on track.

Return Process

• 1.
  Initiate Your Request

  Log into your account and navigate to your order history to select the items you wish to return and receive a Return Authorization Number.

• 2.
  Prepare the Item

  Carefully pack your home goods in their original packaging, ensuring all hardware and components are included to prevent damage during transit.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location within 7 days of your request.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned item to verify its condition, we will issue a full refund to your original payment method within 5-7 business days.