Frequently Asked Questions
Everything you need to know about sustainable home goods and salvaged finds.
What is the condition of the items sold at Big Reuse?
We specialize in salvaged, vintage, and overstock home goods. While some items are brand new, others carry a unique patina from previous use. Each product page includes a detailed condition report to ensure transparency.
How do you handle shipping for large architectural salvage or furniture?
Small items are shipped via standard carriers. For oversized furniture or architectural salvage, we offer specialized freight shipping or local curbside delivery options. Rates are calculated at checkout based on weight and dimensions.
Can I return an item if it doesn't fit my space?
We accept returns on most items within 14 days of delivery, provided they are in their original sold condition. Please note that custom-cut materials and 'Final Sale' clearance items are not eligible for return.
Do you offer professional installation services?
Big Reuse provides the materials, but we do not currently offer in-house installation. We can, however, provide a list of recommended local contractors who specialize in working with reclaimed and salvaged home components.
Are your products eco-friendly?
Yes! Our entire mission is centered on the circular economy. By rescuing high-quality building materials and home decor from landfills, we help reduce the carbon footprint of your home renovation projects.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.